Success or Failure in the Organizational Change Process Essay

With the current province of the economic system today many organisations are faced with the undertaking of implementing organisational alteration. The alteration that needs to happen can be either really successful or a complete failure if attending to the inside informations of the alteration is non explored. The Concord Bookstore is an independent shop that faced these challenges during a clip of urgency for concerns to reconstitute in order to accomplish a successful strategic reclamation.

When reflecting on the varying approaches an organisation can take in order to organize a strategic reclamation. there were a few critical stairss that the Concord Bookstore ignored. These of import stairss may hold been what contributed to the failure of their organisational alteration. The Concord Bookstore is one little concern that is confronting economic adversity similar to what many other organisations of all forms and sizes are. The demand for restructuring was axiomatic. but the mode in which the restructuring occurred led to employee and client opposition likewise.

The first illustration I would wish to turn to involves the history of the concern as an independently owned entity that survived for 64 old ages. Upon matching the staff’s clip with the company jointly it outdid the being of the company itself averaging 73 old ages of experience. This item leads one to believe that it is this experience which has made the concern so successful in the community for so long. When the proprietor of the company announced the demand for organisational alteration. Spector ( 2010 ) noted this alteration as a “precipitating event [ that ] was a surprise proclamation last month…” ( p. )

This description entirely illustrates a confused concern in which determinations were made from the upper degree corporate direction straight to the community with no intermediate engagement from the directors and the employees of the concern. When they chose to take this attack. it led to much opposition from the employees since it did non take into history any of their personal properties as being built-in parts of the concerns past successes.

Although one can hold based on the current economic system entirely. that little concern does hold major challenges they need to confront in order to remain profitable and successful. it is imperative to hold employee support in order to accomplish these aims. During a clip of strategic reclamation it is of import to observe that an organisational alteration is necessary. The Concord Bookstore should hold evaluated the behaviours of the employees in order to reflect a more supportive stance in order to derive credence of the organisational alteration.

Harmonizing to Burrows. as cited by Spector ( 2010 ) “In the corporate universe. clients expect to be treated as long-run spouses. really holding a say in the development of new products” ( p. 5 ) . This theory tends to exemplify the dissatisfaction of the clients of the Concord Bookstore that besides took the proclamation of the organisational alteration as a negative property. These concerns stated by both employee and clients likewise are what led to the failure of the organisational alteration.

For a successful strategic reclamation to take topographic point a business/organization should truly first purpose to work towards behavioural alteration. This can be done in a assortment of ways. The first enterprise that the Concord Bookstore should hold taken was to work on the “motivation” of the employees. As referenced by Spector ( 2010 ) . Denison noted that the advantage to behavioural alteration relies on “the mode in which work is organized. information is shared. determinations are made. coordination occurs. and jobs are solved are [ all ] public presentation differentiators” ( p 7 ) .

If these properties are defined and utilised during the organisational alteration procedure so the advantages can prolong for the long-run. Many clients noted that the admirable qualities of the Concord Bookstore were the knowing staff and their avidity and joy to run into the consumer demands. By the corporate degree direction make up one’s minding how the concern would be restructured with no employee or client input. it is easy understood why there was so much opposition to the organisational alteration.

With the “participation” of the employees and clients likewise. an organisational alteration taking to a strategic reclamation may hold been more successful. The willingness to allow the employees and clients likewise “participate” demonstrates a value for the employees and the clients that an organisation does concern with. Spector ( 2010 ) noted that “participation in the procedure of specifying jobs and planing solutions will assist construct committedness to the new waies that result from that process” ( p. 12 ) .

When one lets “participation” occur of course. it leads to a sense of dignity. allows the employees to experience apart of the restructuring. gives the employees a opportunity to be a portion of happening solutions and back uping the procedure with more committedness and motive. When the Concord Bookstore made their initial proclamation none of these schemes took topographic point. When there is a demand for and organisational alteration it is difficult to go forth the position quo. It is even harder to go forth something so familiar if non allowed to experience a valued plus of what had one time in the past contributed so much to the success of a concern.

Had the Concord Bookstore allowed the employees to play a more active function in the organisational restructuring of the concern. there may hold been a much different result. In the terminal. the Concord Bookstore ended up supporting its enterprises for organisational alteration but ne’er had the support of the people it needed the most ; its employees and clients. This instance demonstrates a great illustration to the fact that every organisational alteration demands to besides cover the behavioural alteration of the concern in order to avoid any type of opposition and farther meet long-run success and verve.