Customer Satisfaction of Standard Hotels in Tagaytay City Essay

Introduction

The hotel industry grew with travel. as people needed topographic points for shelter and nutrient along the paths they travelled. whether by land. H2O or air. The hotel industry is. hence. one of the oldest enterprises in the universe. ( Andrews. 2009 ) Owners of the hotel realized that a client has their ain demand in services and installations. that is why they developed what the hotels are offering before through what are the customer’s needs. The Hotel Proprietors Act 1956 provides a clear definition of a hotel: An constitution held out by the owner as offering nutrient. drink and. if so. required. kiping adjustment. without particular contract. to any traveller presenting himself who appears able and willing to pay a sensible amount for the services and installations provided and who is in a fit province to be received. Hotels can be classified into different types harmonizing to their mark market. size. location. installations or ownership. ( Baker. . Huyton. . Bradley. . 2000 )

Recently. the hotel industry trends towards dividing the services sector between hotels. Many hotels presents offer diversion for a peculiar group of tourers. Popular household hotels. hotels for the honeymooners and hotels for people with disablements. each of them has its alone set of services. Among the services that are indirectly related to the clients. that means that they are non involved in direct attention of invitees. are marketing service and clerking of the hotel. Reservation. one time considered one of the chief hotel services. today has become an mistiming. Nowadays. in order to book a hotel clients use the services of the major circuit operators. Online booking through the legion tourer online services is acquiring progressively popular. Booking. com says it offers 202. 842 hotels globally. STR Global estimates that there are 187. 000 hotels. offering 17. 5 million invitee suites. around the Earth.

The Priceline Group’s supply included 200. 900 hotels through March 19. Susquehanna estimates. and during the first one-fourth it was adding approximately 1. 541 belongingss ( hotels. flat hotels. motels. hotels. abode hotels. B & A ; B’s and guest houses ) per hebdomad. ( tnooz. com. 2012 ) In the Philippines. hotels can be classified into four classs: De Luxe category. First category. Standard category. and Economy category. The higher the star evaluation of the hotel is. the higher its luxury degree. De Luxe has 30. First category has 16. Standard has 83 and Economy has 43 as of September 2011. ( touristry. gov. pH. 2011 ) One of the celebrated tourer finishs is Tagaytay City. In order for the topographic point to suit invitees ; they have nine hotels that were accredited by the Department of Tourism. Standard Hotels offer an low-cost stay and supply all basic comfortss to the tourers.

These hotels are considered as the best option for all those people who look out for low-cost adjustments and don’t find it reasonable blowing money over unneeded installations. ( EzineArticles. com ) Republic Act No. 7160 otherwise known as the Local Government Code of 1991Section 5. Requirements for a standard category hotel: Location. Bedroom installations and trappingss. Front office/reception. Housekeeping. Food and Beverage. Engeering and Maintenance. General Facilities. Service and Staff. Particular Facilities. ( touristry. gov. pH )

Background of the Study

Tagaytay has a tonss of concern constitutions that can impact 1s operations. There are a batch of hotels and constitutions in Tagaytay that offer different adjustments. comfortss and services such as Bed and Breakfast. Inns. Apartment Hotels. Apartel and other constitutions located in Tagaytay City. Hotel Dominique welcomes the invitees into a charming European – manner chalet in the cool countryside of Tagaytay. The invitees can hole up in a Balinese suite or cabana with direct entree to the pool. But they’re more than merely one topographic point to remain. Hotel Dominique imparts the feeling of “home” when they greet invitees with the warmest of smilings and go to you your demands quickly. And whether the invitees spend their yearss trying their signature dishes or acquiring a massage. invitees can ever come back to a room that looks like the really first twenty-four hours they saw it. ( hoteldominique. cyberspace. 2011 ) Hotel Kimberly nestled near to Tagaytay City’s cafe territory. It offers elegant adjustment. modern installations. and echt cordial reception of its friendly and efficient staff.

All these set against the flowered landscapes. breathtaking scenery. year-around cool clime. and wondrous idyllic ambiance of Tagaytay City. ( hotelkimberly. com. 2012 ) The Lake Hotel Tagaytay offers capturing. incredibly calm infinites. With each moderately priced adjustment you’re sure to eventually be in a topographic point where everything becomes unforgettable. ( thelakehotel-tagaytaycity. com. 2010 ) Discovery Country Suites in Tagaytay focuses merely on giving you these particular minutes that you merely will ne’er merely bury. Whether being awed by breathtaking positions of Taal Volcano and Lake or lounging off at our distinctively themed suites. every 2nd spent here should be savored.

For some. these uninhibited pleasances may look fiddling and even undistinguished. But it is these small minutes that inspire us the most. ( discoverycountrysuites-tagaytay. com. 2012 ) One Tagaytay Place Hotel suites offers a refreshing vibration of Tagaytay. allow our hotel’s cosy suites and comfortss tickle your senses. Stay in bed a small longer and bask the deluxe amenitiess of a richly equipped guestroom. Indulge in local and international culinary art. Tagaytay daintinesss. watering place interventions. and other enjoyable picks. Travel celebrate life’s most of import events with friends and household at the Aurora Grand Ballroom.

Live that perfect twenty-four hours at One Tagaytay Place Hotel Suites. ( onetagaytayplace. com. 2012 ) Days Hotel Tagaytay is an low-cost luxury. An atmosphere of carefully cultured elegance. Architecture. assignments and comfortss of differentiation. Outstanding client service. Awesome culinary arts from all over the universe. Addictive spirits and capturing gustatory sensations. Animal comforts without via media. Dedication to heightening mundane outlooks. Pleasant surprises that guarantee every invitee leaves happy. It all comes together in the Best Value under the Sun. ( dayshotel. pH. 2012 )

Statement of the Problem

This survey will find the degree of invitees satisfaction experienced by the clients through the services they offer and help to better their services on invitees. Specifically. the survey sought to reply the undermentioned inquiries:

1. What is the profile of the respondents in footings of:
a ) Age
B ) Gender
degree Celsius ) Educational Attainment
vitamin D ) Monthly Income
vitamin E ) Topographic point of Beginning
2. What are the degrees of guest satisfaction of Standard Hotels in Tagaytay in footings of: a ) Adjustment
B ) Front Office Service
degree Celsius ) Facilities and comfortss
vitamin D ) Food and Beverage Service

3. Is there a important difference between the evaluations of the respondents based on the standards set by the Department of Tourism on the different services provided to invitees by standard hotels in Tagaytay City? 4. Is at that place important relationship between the profile variable of the respondents to the evaluations on there flat og satisfaction? 5. What action program can be proposed?

Significance of the Study
This survey will be good to the followers:

State of Cavite. This survey will profit by cognizing the schemes on how to promote tourers to see Cavite by agencies of this. Cavite may pull more tourers because of the quality of the rendered services and adjustment by the hotels.

Tagaytay City. This survey will profit by bettering or increasing the tourers arrival in Tagaytay City. Hotel Industry. This survey will profit by assisting the hotel industry to better their service and merchandises to the better service and schemes of their competitory life. Equally good as the direction and staff of the hotel. and besides the clients.

Students. This survey will profit by assisting the pupils to hold an thought refering the service of an constitution. which can do their survey easier and realistic. Future Researchers. This survey will benefitby utilizing our survey asreference or beginning of other surveies to be conducted.

Scope and restriction

The research workers cover the invitee and employees of standard hotels in Tagaytay metropolis. The survey is limited to six ( 6 ) criterion hotels accredited by Department of Tourism in Tagaytay metropolis. They are the respondents of the survey. They will measure and analyse the whole production of standard hotel
in Tagaytay metropolis. The research workers will carry on a study to 120 respondents. 20 respondents per standard hotel.

Definition of Footings

Accommodation- is anything done to set with the outlooks of others. It is equated so as to turn to demands and wants or to accommodate contradictory readings of things. Accreditation – is a procedure in which enfranchisement of competence. authorization. or credibleness is presented. Amenities- Something that contributes to physical or material comfort. things that make you comfy and at easiness. Anachronism – an mistake in which a individual. object. event. etc. . is assigned a day of the month or period other than the right one.

Department of Tourism – is the executive section of the Philippine governmentresponsible for the ordinance of the Filipino touristry industry and the publicity of the Philippines as a tourer finish. Facilities – something designed. built. installed. etc. . to function a specific map affording a convenience or service. Food and Beverage – which is the sector/industry that specializes in the conceptualisation. the devising of. and bringing of nutrients. The largest are in eating houses and bars. including hotels. resorts. and casinos.

Front Office – welcomes invitees to the adjustment subdivision: meeting and recognizing them. taking and forming reserves. apportioning cheque in and out of suites. forming porter service. publishing keys and other security agreements. go throughing on messages to clients and settling the histories. Guest – a individual who receives the cordial reception of a hotel. a metropolis. A individual who patronizes a hotel. eating house. etc. for the housing. nutrient. or amusement it provide. Guest Satisfaction – is a step of how merchandises and services supplied by a company meet or surpass client outlook. Satisfaction – an act of fulfilling ; fulfilment ; satisfaction. The province of being satisfied or contentment. .

The research workers cover the invitee and employees of standard hotels in Tagaytay City. The survey is limited to six ( 6 ) criterion hotels accredited by Department of Tourism in Tagaytay City. They are the respondents of the survey. They will measure and analyse the whole production of standard hotel in Tagaytay metropolis. The research workers will carry on a study to 120 respondents. 20 respondents per standard hotel.

Definition of Footings

Accreditation – is a procedure in which enfranchisement of competence. authorization. or credibleness is presented. Anachronism – an mistake in which a individual. object. event. etc. . is assigned a day of the month or period other than the right one. Department of Tourism – is the executive section of the authorities responsible for the ordinance of the Filipino touristry industry and the publicity of the Philippines as a tourer finish. Guest – a individual who receives the cordial reception of a hotel. a metropolis. A individual who patronizes a hotel. eating house. etc. for the housing. nutrient. or amusement it provides. Guest Satisfaction – is a step of how merchandises and services supplied by a company meet or surpass client outlook. Satisfaction – an act of fulfilling ; fulfilment ; satisfaction. The province of being satisfied or contentment.