Read the instance survey. “I Thought I Gave Them Everything. ” on page 423 in the text edition. This instance survey involves interpersonal and intrapersonal communicating competences. Examine and measure this communicating state of affairs by supplying elaborate responses to the three treatment inquiries found at the terminal of the instance survey. Examine and measure this communicating state of affairs.
•Provide elaborate responses to the three treatment inquiries found at the terminal of the instance survey. •Directly reference the theories of motive you have learned about in this unit. and the 10 work-related rating points listed on page 176 of the text to assist explicate your ideas. concluding. and penetrations.
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The instance survey of “I Thought I Gave Them Everything” discusses Henry Gonzales a director of Quality Foods. Henry is known for his difficult work and dedication to the organisation ; he keeps himself busy and has the most successful shop within the organisation. Henry is upset as “he late found out two of his prima supervisors had requested transportations to other Quality shops. ” ( Shockley. 2012 ) Henry’s emotional response is caught up in outlooks and premises of why his employees may be go forthing.
He doesn’t truly know. nor does he hold any facts to back up his emotional response. therefore he has taken it personal. I would rede Henry to presume nil. and seek the facts before doing any judgements refering the state of affairs or his supervisors that wish to reassign to other shops. I would besides remind Henry that given adequate clip. everyone leaves. It is noteworthy that Henry is capable to Gerald Salancik and Jeffery Pfeffer’s Social Information Processing Theory ; “A person’s demands and attitudes are determined by the information available at any given clip. ” ( Shockley. 2012 )
Henry’s motive for communicating with his two supervisors surrounds his internal demand for safety as it correlates to Maslow’s hierarchy of demands theory. As witnessed by Henry’s internal examining inquiries his head is looking for safety as he has taken their actions as his ain failures. I would rede Henry to believe about what he wishes to accomplish before nearing his supervisors. This is an chance for understanding and growing within his shop. therefore it is best to come from a topographic point of wonder. It would besides be good if Henry understood his communicating competences that run parallel with his premises that his shop is the best. his supervisors required hand-holding and they need more of his clip.
All of these premises build from his perceptual experience that these persons don’t see what they are making. and Henry is in a topographic point high quality. It’s by and large best policy to allow people pull off their ain lives and do their ain determinations. While communicating can bridge the spread in measuring others demands and desires to seek employment elsewhere. doing these types of premises. Henry is puting his supervisors overall competences low. and this places him at a direct disadvantage when he approaches them for communicating.
In add-on to educating Henry about his premises. outlooks. motives and competences it would be good for Henry to hold a basic apprehension of general employee motives as they relate to demands. If Henry is nearing this from a larning position it may be a good thought to execute an issue interview with these employees and have them rank there satisfaction utilizing the 10 work-related rating points. This would give Henry a clear indicant of how he might break run into his employee’s demands in the hereafter. and may even let for keeping of these bing employees.
In communicating. you must retrieve that you don’t acquire what you don’t inquire for. if Henry’s desire is to retain these two supervisors. he might desire to see inquiring them straight what he may be able to make to retain their services. It is noted that Henry does hold a wage inducement program already in topographic point. so salary may non be what is needed for keeping. The survey besides mentions that Henry’s is a busy director and may hold lost touch with these employees. If this is the instance. he should be sensitive in his initial attack. and seek to understand if these employees have a sense of belonging. Overall I would propose that Henry non do this about him. or a direct contemplation of him.
Mentions
Shockley-Zalabak. P. S. ( 2012 ) . Fundamentalss of Organizational Communication: Knowledges. Sensitivity. Skills. Values. Boston. MA: Allyn & A ; Bacon.
