The Hospitality Industry faces three major but interrelated challenges, viz. globalization, the turning importance of cognition as the engine of economic development and national prosperity, and the impacts of the information and communicating revolution, all of which have dramatic deductions for instruction establishments and economic systems.
Polytechnic West has risen to set about the above challenges with the debut of the Associate Degree of Hospitality Management. The class aims to unite current industry patterns, combined with a strict vocational and academic class course of study required of directors to confront these challenges. The class course of study focal point on cordial reception operational accomplishments, direction best pattern, and the accomplishments needed for continued acquisition in an of all time altering environment.
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In The Associate Degree of Hospitality Management the appraisals are chiefly by scrutinies, presentations and tutorials. The inquiries are developed with the end of measuring non merely the pupil ‘s consciousness of current theory and pattern, but to measure the grade of contemplation and analysis that may lend to its operational application. The acquisition environment for the Associate Degree Hospitality Management is conducted in little categories and extremely qualified lectors with relevant industry experiences.
The makings offered by Polytechnic West is a two twelvemonth Associate Degree Hospitality Management plan which has a direct tract to the concluding twelvemonth in the Bachelor of Commerce majoring in Hospitality and Tourism at Murdoch University. Alternatively the Associate Degree in Hospitality Management is a recognized direction making which prepares alumnuss for rapid calling promotion within the Hospitality Industry given sufficient experience.
The touristry and cordial reception industry is a domain in which attainment of supervisory and direction places can happen at a immature age with relevant experience and makings. As an Associate Degree alumnus, there can be multiple calling chances and waies which include supervisory and direction functions in nutrient and drink, event direction, adjustments, selling and Human resources in the cordial reception sector.
Associate Degree of Hospitality Management
Course Unit of measurements
Unit of measurement
Lecture/
Tutorial Hours p/wk
EFTSL Value
Possible Creditss
Prerequisites
Year One
Dip*
Ad Dip
**
Introductory Studies in Hospitality & A ; Tourism
3
0.125
ten
ten
Nothing
Human Behaviour in the Hospitality Industry
3
0.125
ten
ten
Nothing
Rooms Division Management
3
0.125
ten
ten
Nothing
Legal Environment
3
0.125
ten
ten
Nothing
Hotel & A ; Restaurant Information Systems
3
0.125
ten
ten
Nothing
Introduction to Management
3
0.125
ten
ten
Nothing
Introduction to Accounting
3
0.125
ten
ten
Nothing
Food and Beverage Management
3
0.125
ten
ten
Nothing
Year Two
Principles of Commercial Law BUS165 #
3
0.125
Consumer Behaviour & A ; Servicess Selling
3
0.125
ten
Human Behaviour in the Hospitality Industry
Pull offing Physical Assetss
3
0.125
ten
Food and Beverage Management
Organisational Theory & A ; Behaviour BUS223 #
3
0.125
Introduction to Management
Cordial reception and Tourism Management
3
0.125
ten
Food and Beverage Management
Events Management
3
0.125
ten
Introduction to Management
Principles of Finance and Banking BUS140 #
3
0.125
Human Resource and Organisational Development BUS240 #
3
0.125
Introduction to Management
# Delivered by Polytechnic West under license from Murdoch University
* Possible credits for pupils who have completed a Diploma of Hospitality Management
** Possible credits for pupils who have completed an Advanced Diploma of Hospitality Management
Learning Resource Centre
Bentley Campus
Telephone: 9267 7240
hypertext transfer protocol: //library.polytechnic.wa.edu.au
Opening Hourss
Monday – Thursday 8:00 am – 5:45 autopsy
Friday 8:00 am – 4:15 autopsy
Off Peak Periods 8:00 am – 4:00 autopsy
CLOSED
Saturday – Sunday and Public Holidays
Resources
Each class has a Unit Information Outline brochure which lists the resources required for the unit. These can be obtained from the Course Co-ordinator.
Referencing
Chicago referencing, based on Chicago Manual of Style ( 2003 ) will use to all assignments. This manual constitutes the important international usher to publication criterions and manner. At Polytechnic West we respect the thoughts of others by admiting them with proper citing. This includes utilizing the work of other pupils with, or without, their permission. Students must stay by all appraisal regulations set by lectors. Any pupil found rip offing in any manner will confront disciplinary action. Assignments and other signifiers of appraisal must be your ain original work. Copying straight from your research beginnings or another pupil ‘s work, without recognition is plagiarism. Plagiarised work will non be accepted and will ensue in disciplinary action.
Turnitin package is available for pupils to look into their work and will be utilised by lectors to look into for plagiarism.
Appraisal
To be awarded this making you must go through all the class units.
Assessment standards are provided for each unit in the relevant Unit Information Outline. All assignments will be returned with feedback on the pupil ‘s public presentation and the standards against which the concluding grade was determined.
Submission day of the months will non be altered unless lector consent has been obtained.
Consequences
Students are entitled to see their consequences in all assessment constituents of their unit, including natural Markss for constituents and for the unit overall. Students may inspect their pronounced scrutiny books and discourse the marker with the lector, or nominee, within 14 yearss of the poster of consequences. Lectors may necessitate sensible notice or set aside specified times for this. Where a lector is off from campus in the two hebdomads following the poster of consequences, another member of academic staff must be designated to manage enquiries and be provided with elaborate appraisal information to ease this. Lectors must retain scrutiny books until the terminal of the undermentioned semester.
Submission and Receipt of Assignments:
submit a cover sheet with all written work for uninterrupted appraisal which includes a signed declaration of genuineness ;
guarantee bringing of the appraisal work to the secure location provided ; and
keep a transcript of all submitted work until at least the termination of the appeal period.
Punishments may besides use when an extension is granted ; mention to the Course Co-ordinator for inside informations.
Rating System
Concluding consequences in all units shall be reported harmonizing to the following system of missive classs:
Final Grades
Letter
Class
Interpretation
Application
Academic transcripts will include both the class and concluding grade for all pupils.
HD
High Differentiation
Exceeding public presentation bespeaking complete and comprehensive apprehension of the capable affair ; echt command of relevant accomplishments ; presentation of an highly high degree of interpretive and analytical ability and rational enterprise ; and accomplishment of all major and minor aims of the unit.
80 – 100 %
Calciferol
Differentiation
Excellent public presentation bespeaking a really high degree of apprehension of the capable affair ; development of relevant accomplishments to a really high degree ; presentation of a really high degree of interpretative and analytical ability and rational enterprise ; and accomplishment of all major and minor aims of the unit.
70 – 79 %
C
Recognition
Good public presentation bespeaking a high degree of apprehension of capable affair ; development of relevant accomplishments to a high degree ; presentation of a high degree of interpretative and analytical ability and accomplishment of all major aims of the unit ; some minor aims may non be to the full achieved.
60 – 69 %
Phosphorus
Base on balls
Satisfactory public presentation bespeaking an equal apprehension of most of the basic capable affair ; partial development of relevant accomplishments ; adequate interpretative and analytical ability and accomplishment of all major aims of the unit ; some minor aims may non be achieved.
50 – 59 %
UP
Ungraded Base on balls
Successful completion of a unit assessed on a pass/fail footing, bespeaking satisfactory apprehension of capable affair ; satisfactory development of relevant accomplishments ; satisfactory interpretative and analytical ability and accomplishment in all major aims of the unit.
50 % or above
Nitrogen
Fail
Unsatisfactory public presentation bespeaking an unequal apprehension of the basic capable affair ; failure to develop relevant accomplishments ; deficient grounds of interpretative and analytical ability ; and failure to accomplish major and minor aims of the unit.
Below 50 %
DNS
Fail
Failure to subject any assessed work after the backdown day of the month and failure to retreat prior to the backdown day of the month.
Did non take part in any appraisals
Second
Auxiliary
The award of the class ‘S ‘ shall be at the discretion of the Higher Education Board of Examiners.
45 – 49 %
Interim Grades
Letter
Class
Interpretation
Gram
Good Standing
A consequence of good standing ( G ) must be reported merely at the terminal of the academic twelvemonth where all consequences in that registration option are non due to be completed until the terminal of the first or 2nd semester of the undermentioned twelvemonth.
Sodium
Not Available
A consequence of non available ( NA ) must be reported merely where:
a hold is caused by the ineluctable absence of the Higher Education Course Coordinator ;
where an scrutiny book has yet to be received by the College ;
where the concluding class is under consideration due to disciplinary action or administrative burden ;
where the Higher Education Board of Examiners has approved appraisal in that unit taking topographic point after the assessment period for that semester, including where the repetition of a constituent ( e.g. affecting practical work or a arrangement ) can non moderately be arranged within the semester period.
The Higher Education Board of Examiners has the exclusive discretion in finding whether a auxiliary appraisal is to be allocated ; it is non an automatic right of the pupil. However, the auxiliary appraisal discretion will be applied to all pupils in an just mode.
The nature of any auxiliary appraisal will be at the discretion of the Higher Education Board of Examiners. The lone classs available after auxiliary appraisal are a P or N. An dirt base on balls is non available.
Second
Auxiliary
A consequence of auxiliary appraisal ( S ) may be reported where the pupil has a boundary line fail class ( 45-49 % ) for the unit. The timing of any auxiliary appraisal will be at the discretion of the relevant Higher Education Course Co-ordinator.
Q
A consequence of deferred appraisal ( Q ) shall be reported merely where deferred appraisal has been approved by the Higher Education Course Coordinator.
Initial unit appraisal advice shall bespeak whether or non moderateness may be applied to the unit appraisal. Final classs will be rounded ( 0.5 and above up, 0.49 and below down ) . Individual assessment constituents must non be rounded and merely be submitted as whole per centums. Final numerical Markss are to be presented as a whole figure.
Student Rights and Duties
It is the duty of every pupil to be cognizant of the policies and processs that relate to their rights and duties as a pupil. These can be found in the pupil enchiridion and on the Polytechnic West web site.
www.polytechnic.wa.edu.au
Client Servicess
Client Services staff can assist you do your farther instruction applications more competitory and can help with determinations about your course/career pick. Client Services staff can besides offer advice and support. If they can non straight help, suggestions can be made about referral to other staff or appropriate bureaus which may be able to assist if you are sing personal jobs or troubles with your survey. Appointments with Client Services staff may be arranged at a Customer Service Centre or by calling 9267 7500.
Unit of measurement Fees
The tuition fee for international pupils is: $ 1 525 per unit
The tuition fee for domestic pupils is: $ 1 200 per unit
These fees are valid for Semester 1 and Semester 2, 2011
Fees are reviewed on an one-year footing
Current fees and charges agenda is available on the Polytechnic West web site.
Unit of measurement SYNOPSES
INTRODUCTORY STUDIES IN HOSPITALITY AND TOURISM ( 64371 )
This unit examines today ‘s travel and touristry industry from a planetary position, with specific penetrations into the economic, political and societal forces that drive and shape it. It besides looks at the touristry merchandise and its markets. The unit besides focuses on the economic impact, socio-cultural, environmental impacts of touristry and the development of sustainable touristry.
The unit takes a systematic attack to the survey of touristry and its links to the cordial reception industry. It covers tourist types and behavior, the function of topographic points in tourers ‘ paths and their experience, environmental impacts, sustainability and eco-tourism, cultural impacts and genuineness, the impacts of events, and the construction of touristry industries.
HUMAN BEHAVIOUR IN THE HOSPITALITY INDUSTRY ( 64732 )
This unit looks at analysing the behaviour of people at work in the Hospitality Industry. It will recognize the importance of effectual direction of people in the work state of affairs, and measure forces policies and processs related to the cordial reception industry. The unit will besides place the nature of the cordial reception industry, staffing features, interrelatednesss and behaviours of people.
ROOMS DIVISION MANAGEMENT ( 64388 )
This unit is designed to familiarise pupils with direction of the adjustment sector of the cordial reception industry. The rules and processs in the proviso of quality tourer adjustment are studied with accent on front office, housework, concierge and security & A ; safety. The unit has a managerial focal point, and will look at how to pull off belongingss expeditiously, efficaciously and productively.
The unit will besides supply an overview of the legal duties of directors and the impact of new engineerings on the industry. Students will be introduced to Fidelio, a current Front Office computerized belongings direction system ( PMS ) , in a practical environment, to heighten their apprehension of the class constructs.
LEGAL ENVIRONMENT ( 64374 )
This unit looks at the legal system in footings of civil liability, contract jurisprudence and workplace environmental jurisprudence. It provides the accomplishments and cognition to pull off employment jurisprudence and industrial dealingss, wellness, safety and security issues within a touristry or cordial reception context. The purpose of most legal systems is to supply a agency of deciding struggles in a just and harmonious manner. All legal systems are strongly influenced by the major forces that shape the society in which they operate.
Hotel AND RESTAURANT INFORMATION SYSTEMS ( 64375 )
This unit is designed to familiarise pupils with systems which are used in the hotel and eating house industry. Information systems and the increasing application of engineering to the hotel and eating house industries will be analyzed from a conceptual and theoretical position. The unit has a managerial focal point, and will look at the human issues of utilizing information systems in the cordial reception industry. In peculiar, the unit will supply an overview of the impacts of engineering on the directors, work force and clients of the industry.
Students will meet a scope of theoretical and practical applications of information engineering, which are alone to these industries including reserves systems, guest history systems, electronic point of sale systems, and guest driven applications such as automatic check-in and automatic check-out procedure
Introduction TO MANAGEMENT ( 64376 )
This unit looks at the rapid and unpredictable alteration features today ‘s work and societal environments. What might hold worked yesterday is improbable to work in today ‘s immensely different environment. We can no longer construction organisations and mange people as we did ‘yesterday ‘ .
Today ‘s directors must hold wide direction accomplishments and manners, which they will continually accommodate and develop. Pressure is on the director to increase productiveness and lead in a more participative, advisory manner. Technological progresss will continue in springs and bounds. Work forms will go on to alter dramatically. Our economic system will be volatile until it adjusts and gives manner to a planetary economic system.
Introduction TO ACCOUNTING ( 64377 )
This is an introductory unit and the focal point is on the definitions, constructs, rules and theories necessary to develop a clear apprehension of accounting statements, their utilizations and their restrictions.
The unit concentrates on the demands of users of fiscal statements ; and includes parties external to the administration ( for illustration, investors, employees, authorities, stockholders and the general populace ) and internal users ( for illustration, direction ) .
FOOD AND BEVERAGE MANAGEMENT ( 64378 )
This unit is designed to familiarise pupils with direction of the nutrient and drink sector of the cordial reception industry.This unit will supply the pupils with cognition of maps and duties of a nutrient and drink director and activities of the all nutrient and drink mercantile establishments. The unit besides looks at how to pull off the nutrient and drink section expeditiously, efficaciously and productively.
PRINCIPLES OF COMMERCIAL LAW ( H2045 )
This unit introduces pupils to the Australian legal system, its operation and development, and to the rules of jurisprudence applicable to core countries of concern, such as contract jurisprudence, civil wrong jurisprudence and bureau jurisprudence.
CONSUMER BEHAVIOUR AND SERVICES MARKETING ( 64380 )
This unit deals with the accomplishments and cognition required by sellers to understand consumer behaviour and so utilize the information in showing effectual services selling. Factors that have contributed to the development of consumer behaviour and services marketing include the fast gait of new merchandise debut, shorter merchandise rhythms, the high rate of new merchandise failures and the increased involvement in consumer protection by private groups and public determination shapers and concern over the environment. Consumer behaviour and services selling have become an built-in portion of strategic market planning.
This unit besides aims to supply an apprehension of the theory and patterns in the development and executing of service selling schemes ( both consumer and business-to-business services ) .
MANAGING PHYSICAL ASSETS ( 64381 )
The unit highlights the fact that installations play a major function in the cordial reception industry and guest satisfaction. They can supply an appealing ocular environment that contributes to the overall atmosphere, experience and comfort of the invitee.
The unit besides serves to supply the consciousness and cognition to do appropriate determinations in pull offing the care in a cordial reception edifice. Properly managed systems from design to operations can ensue in considerable long-run nest eggs or on the contrary, the failure to pull off such systems can ensue in important long term costs.
ORGANISATIONAL THEORY AND BEHAVIOUR ( H2044 )
This unit provides a basic apprehension of single and group behavior in administrations, every bit good as researching some organizational theories and direction procedures. Subjects include: single dimensions of behavior — personality, perceptual experience and acquisition, communicating and motive ; groups and interpersonal influence — construction, values, interaction and leading ; and organizational issues such as construction, processes, design, determination devising ; organizational alteration and development. Globalisation and sustainability are embedded into this unit as repeating subjects.
HOSPITALITY AND TOURISM MANAGEMENT ( 64383 )
This unit examines today ‘s cordial reception and touristry industry with specific penetrations into the economic, political and societal forces that drive and shape it. The range of the cordial reception industry comprise of concerns that provide services and installations such as adjustment, nutrient, drinks, amusement, bet oning and related merchandises.
The cordial reception industry is a sector of the broader touristry industry. Tourism is an indispensable ingredient to the economic wellbeing of many parts in Australia. Demand for merchandise and services have become progressively monetary value sensitive and environmentally friendly. As such, this unit deals with the accomplishments and cognition required to develop and supervise a concern program.
EVENTS MANAGEMENT ( 64384 )
This unit looks at the duty of better specifying event aims, site choice, developing timelines, budgets, and all logistical inside informations. These inside informations include but are non limited to enrollment and cordial reception, nutrient & A ; drink, meetings and keynote talkers, land transit, activities, VIPs, adjustment and charge.
PRINCIPLES OF FINANCE AND BANKING ( H2043 )
This unit exposes pupils to the application of fiscal mathematics to assorted personal fiscal determinations including valuing debt, equity, and intercrossed securities. In the procedure, features of these securities are elaborate and rating integrating the several security ‘s hard currency flows, clip value of money and the associated hazard are presented.
The unit besides addresses the rules of maximizing stockholder wealth and house value. The interplay between these rules is examined by consideration of information dissymmetry between the different stakeholders
HUMAN RESOURCE AND ORGANISATIONAL DEVELOPMENT ( H2046 )
This unit aims to research the picks administrations have for helping employees to work efficaciously and adapt to alter. The unit introduces the function of human resource direction ( HRM ) to administration development. Individual, squad, HRM and strategic constructs are linked to the schemes and procedures administrations and persons use to proactively advance organizational citizenship throughout alteration.
