A planned effort by a company to facilitate employees learning of knowledge, skills, and behaviors that are critical for successful job performance. Different from DEVELOPMENT © 2001 by Prentice Hall What is Learning? Learning is defined as a relatively permanent change in knowledge, behavior or attitude. ? Knowledge(Know) acquisition of conceptual information, facts, understanding how and why ? Behavioral (DO) competence with procedures, operations, methods, techniques.. skills ? Attitude (Feel) formation of feelings, preferences, evaluation of an object 2 Professor Marler- Mgt 514
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Why invest in general training? ? The Instructional Design Process ? Needs analysis ? Training design ? Training method ? Training transfer ? Training evaluation Next Week: Test 2 ? Same format as Test 1 ? 10-12 MC ? 2-3 short answer questions ? The following week: Performance Mgt ? ? ? ? Case: A Day in the life of Alex Sander Read Jackson, Schuler & Werner-Chpt 9 Atwater, Brett, & Charles-Multisource Feedback-Lessons Learned…. 10
