Process and Capacity design 1. 3 Supply Chain management 1. 4 Scheduling Operations Management refers to the management of the production system that transforms inputs into finished goods and services, (http://csuponoma. du/weber). Net MBA Business Knowledge Centre adds on to say that an operation is composed of processes designed to add value by transforming inputs into useful outputs. Jay Heizer and Barry Render define operations management as a set of activities that creates value in the form of goods and services by transforming inputs into outputs, (Heizer, J. And Render, B. (2008). Operations Management. (10th edition) New Jersey: Prentice Hall).
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From the definitions above, it can be concluded that operations management is all about managing the production process and this production process cannot be done unless one has inputs and wants to convert them into outputs. Production process is the way a firm acquires inputs then converts them into outputs and then disposes these outputs, (http://csuponoma. edu/weber). A Firm can either produce or provide a good or a service. A good is a tangible physical product. A good can be moved and delivered, touched, felt, seen, tasted, for example an apple, shoe or digital camera.
On the other hand, a service is intangible, which meant that it cannot be touched, seen or felt, for example, MANCOSA MBA programme. This essay will look at Malawi Switch Centre (MALSWITCH) Service Company and Malambe Khathi Khathi good company. MALSWITCH is Malawi’s leading technology services provider. MALSWITCH provides many technology services but for the purpose of this essay we will dwell on Internet Service Provision (ISP). Internet is a service because by its nature, it is intangible, and it cannot be seen, felt, amongst the many other traits.
Malambe Khathi Khathi Company s a juice making company that specialises in making Malambe juice. Any kind of juice is a good because it is something that can be seen, tasted. This essay will look at MALSWITCH and Malambe Khathi Khathi companies. This essay will compare and contrast these two organisations with respect to their process of transformation of inputs to outputs, process and capacity design, supply chain management and scheduling. 1. 1 Process of transformation of inputs to outputs An input is an item, such as materials, equipment and even intangible things that are required to make or produce a good or service.
An output is the material or final product or service of a process that produces a good or service. An input is converted into an output through a process called transformation. The process of transformation involves planning, staffing and organising, with the ultimate goal of converting inputs into goods and services. These functions are important because they help companies to come up with quality goods and services, as it is through this process that a company is able to effectively produce and provide what exactly their customers need.
Process of transformation is vital because it helps companies to be efficient. Efficiency is where by the resources available are put to their maximum use. It is tasks like planning that help to achieve efficiency. Malambe Khathi Khathi makes special top quality juice in Malawi called Malambe. Malambe juice is very nutritious, as it contains rare nutrients like Iron and Potassium which most juices like oranges, apples, pineapples do not have. Malambe Khathi Khathi commands competitive advantage over other juice making companies like Dairy Board because it’s unique nutrition composition.
Malambe Khathi Khathi uses the following as its inputs: Malambe fruit, Labour, Water, Sugar, Sieve, bottles. The transformation process includes mixing Malambe fruit with water, removing seeds through sieving, adding sugar and bottling and lastly its output is the bottled Malambe juice.
